Computer servicing and upgrades
Diagnosing computer issues, upgrading components and building new computers to suit your requirements.
IT support without the jargon
Technology troubles? Let’s sort them.
Practical, approachable IT help for everyday computer problems, home networks and small-business technology. Clear advice, helpful service and solutions that fit your needs.
15+ years in the IT industryServing the east side of Christchurch · Based in ShirleyHome and business supportPlain-English explanationsUpfront hourly rates
What I can help with
Useful IT support, tailored to you.
From a slow computer to a new device or a small-business network, get help with the technology you rely on.
Internet, Wi-Fi and networking
Help with internet connection problems, wireless networks, network hardware and connectivity.
Virus and malware removal
Help removing viruses and malware, plus installation of free antivirus software where appropriate.
Data backup solutions
Practical backup options to help protect important files, photos and business information.
Device setup and data transfer
Set up new devices and transfer information from your old device to your new one.
Printers and connected devices
Printer setup and support, including help with printing from phones and tablets.
Windows, Apple, Android and Chromebook
General support for Windows PCs, Apple devices, Android phones and Google Chromebooks.
Small-business IT support
Technology support for small and medium-sized businesses, including hardware, software and networking.
Security camera systems
Help configuring wireless security cameras and managing wired security camera systems.
Support that makes sense
Help for home and work.
Technology should make life easier. The right support starts with understanding what you need.
For home users
Get help with everyday technology frustrations, your devices and the connections between them.
- Computer troubleshooting and upgrades
- Wi-Fi and internet problems
- New device setup and data transfers
- Printers, backups and security
For small businesses
Keep your essential technology working and get practical advice when something needs attention.
- Software, hardware and networking support
- Data backup and device setup
- Internet and printer troubleshooting
- Advice on IT needs and upgrades
Clear hourly rates
Know the cost before we begin.
Published rates for non-business customers. Contact me to discuss your issue and the most suitable support option.
On-site support
When I come to you
$70 first hour
Each additional 30 minutes$35
Travel conditions and surcharges below may apply.
At my location
When you bring your device to me
$65 first hour
Each additional 30 minutes$32.50
Travel and after-hours: On-site visits are subject to a 5 km radius from my home. An additional $15 surcharge applies for each extra 7 km travelled each way. After-hours support may be charged at 1.5 times the normal rate. Please confirm the total expected cost when arranging support.
Customer feedback
Good service, in customers’ words.
Feedback from people who have used Peace of Mind IT.
★★★★★
“Thoroughly recommend, fixed a number of issues for me, printing from phones and tablets. Superb service at very good rates. Book Matt with confidence.”Tom Turnbull
★★★★★
“Thank you Matt, You have made me very, very happy. Good for my Business. Fantastic. Made sure my computer was up and running properly. Explained everything. Matthew is worth seeing and excellent Professional manner. Thank you so much.”Joanne Salt
Getting started
Simple, straightforward support.
You don’t need to know the technical terms. Just tell me what’s going wrong or what you’d like to do.
Get in touch
Call or email and describe the problem or service you need.
Agree on the details
Discuss the support required, appointment arrangements and applicable rates before work starts.
Get things working
Receive practical help and an explanation of the work in plain language.
Payment arrangements
Payment by instalments
In limited circumstances, an instalment arrangement may be available by prior agreement.
When an instalment plan is agreed
If a customer is experiencing financial difficulty paying the full amount at once, Peace of Mind IT may, on rare occasions, agree to payments of $15 per week. The first payment is due after the work is completed. No interest is charged if all instalments are paid on time.
- The arrangement must be discussed before work commences and expressly agreed to by Matt.
- Customers bringing a device to Matt must provide photo identification and proof of address.
- The existing terms state that if an instalment is missed, the outstanding balance becomes payable within 7 days.
- The existing terms also describe additional interest and possible referral to debt collection if the balance remains unpaid.
Please confirm the full written terms, including any overdue interest and recovery costs, before entering an instalment arrangement. This summary is provided for clarity and does not replace an agreed written contract.
Let’s talk
Tell me what’s happening.
Have a computer problem, need a new device set up or want advice for your business? Get in touch and we can discuss the next step.